IT Management
Deal with IT smartly and focus on your core business goals
Regardless of the size of the company, efficiency challenges in IT management have always been about “doing more with less.” There is always increased budget and expense pressure; there is always new technology to get deployed and customers to satisfy. We find that our customers are continually tasked with hitting multiple targets simultaneously: reducing IT costs, improving system performance, eliminating problems, meeting internal and external SLAs, implementing new solutions and technology, updating application and infrastructure strategy in support of evolving business goals, staying current on technology trends, all while keeping both eyes on the state of the economy. And of course, companies always wish to have a strategic plan to address these challenges and not handle things piecemeal or always be in a firefighting mode. But often they find that that’s what consumes their day.
For our large as well as small and mid-size enterprise organizations, we have found that the most common areas of IT Management concerns revolve around the following:
- Living from one outage or problem to the next, all effort going into fixing existing infrastructure, consuming resources and often quashing morale
- Concern that the approach is treating the symptoms and not getting to the root cause, which then causes additional or repetitive problems
- Trying to think of IT as a strategic resource, rather than problems to fix and costs to drive lower
- Desire to build a model for the business’ future, recognizing that outsourcing and hosting solutions looks compelling on paper, but needing a good way to evaluate solutions, ensure they are a good fit both for functionality and for the budgets.
- Balancing apparent size of IT with increasing complexity, and the budget pressure of an enterprise environment
- Inability to be responsive to users on their timeline given today’s complexity and higher expectations
The Cogentes Solution:
Cogentes addresses these issues by bringing our IT management expertise to bear using the following basic principles:
- Customer Intimacy: We leverage our strong local presence across the Southeast US to provide customers with local resources that have enterprise class experience
- Customization: We don’t force a cookie-cutter solution on you. Our approach is to start with your business goals and your operational pain. With this input we customize a solution that focuses on what you actually need.
- Flexibility: This can be a replacement for how you do things today or simply an enhancement or even be your backup strategy. It can be a one-off intervention or an ongoing relationship.
- Getting to the Core: Our approach always gets to the root of a problem, rather than just temporarily treating the symptoms
- Comprehensive: We balance” break-fix”, IT optimization, ongoing management with a good hosting/ remote management strategy that matches your business goals
- Business Domain Knowledge: We bring our specialized business and vertical expertise to bear.